At Kimberly Shop, we stand behind the quality and craftsmanship of every bathroom vanity and accessory we offer. We are committed to delivering products that are not only stylish and functional but also built to last. That’s why we provide a comprehensive warranty policy to give our customers added confidence and peace of mind with every purchase.

Our Warranty Commitment

We are proud to offer warranties on most products sold through our store. These warranties cover manufacturer defects in materials and workmanship under normal residential use.

Warranty Coverage Includes:

  • Defects in materials such as cracking, warping, or structural failure
  • Manufacturing flaws such as improper assembly or finishing
  • Malfunctioning hardware such as drawers, hinges, or handles that fail under normal use
  • Finish and paint issues that appear prematurely under proper care

Warranty Duration

The duration of the warranty varies depending on the specific product and manufacturer. In general:

  • Bathroom Vanities: Covered by a 1-year limited warranty from the date of delivery.
  • Countertops and Sinks (if included): Covered by a 1-year limited warranty
  • Cabinet Hardware: Includes a 6-month limited warranty

Please refer to individual product listings or packaging for specific warranty details.

What Is Not Covered

While we aim to provide the highest-quality products, our warranties do not cover:

  • Damage caused by misuse, neglect, abuse, or improper installation
  • Normal wear and tear including scratches, stains, or fading due to exposure
  • Damages from exposure to excessive moisture, humidity, or extreme temperature changes
  • Unauthorized repairs or alterations to the product
  • Cosmetic defects reported after installation
  • Commercial or industrial use (warranties apply to residential use only)

Warranty Claim Process

If you experience an issue with a product purchased from Kimberly Shop, we’re here to help resolve it quickly and professionally. To file a warranty claim, follow these steps:

  1. Contact Us: Email us at support@kimberlyshop.site with the subject line “Warranty Claim – [Your Order Number]”.
  2. Provide Details: Include your full name, order number, date of purchase, a clear description of the issue, and supporting photos or videos.
  3. Review & Response: Our team will review your claim within 3–5 business days and may request additional information if needed.
  4. Resolution: If the claim is approved, we will provide a suitable resolution, which may include repair parts, product replacement, or store credit depending on the situation.

Important Notes

  • Proof of purchase is required for all warranty claims.
  • Warranty is non-transferable and only applies to the original purchaser.
  • In some cases, customers may be responsible for return shipping or handling fees.
  • Kimberly Shop reserves the right to deny warranty coverage for any claim that does not meet the outlined conditions.

Questions?

If you have any questions about the warranty for a specific product or need help understanding the coverage, our friendly customer service team is always available to assist you.

📧 Email Us: support@kimberlyshop.site
📞 Call Us: +1 512 203 1702

Thank you for choosing Kimberly Shop. We appreciate your trust and are committed to ensuring that every customer experience is built on satisfaction, support, and long-term value.