At Kimberly Shop, we are committed to ensuring that our customers are completely satisfied with their purchases. Our return and refund policy has been designed to give you peace of mind while shopping for premium bathroom vanity lights at https://kimberlyshop.site/.

1. Returns Eligibility

We accept returns under the following conditions:

  • The return request is made within 30 days of receiving the product.
  • The product must be unused, uninstalled, and in its original packaging with all accessories and documentation included.
  • The item must not be damaged, altered, or modified in any way.
  • Proof of purchase (order confirmation or receipt) is required.

Please note: Sale items, clearance items, and custom orders are non-returnable unless defective or damaged during shipping.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our support team at support@kimberlyshop.site with your order number, reason for return, and photos if the item is damaged or defective.
  2. Our team will review your request and, if approved, provide you with return instructions and the return shipping address.
  3. Carefully package the item to avoid damage during return transit.

Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to your original method of payment.
  • If you haven’t received a refund within the specified time, first check your bank account, then contact your payment provider or card issuer.

Shipping charges (if any) are non-refundable, and a small restocking fee may apply in certain cases.

4. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery at support@kimberlyshop.site with photos of the damage.
  • We will offer a replacement, repair, or full refund based on the extent of the issue.

We stand behind the quality of our products and will make every effort to resolve the issue to your satisfaction.

5. Contact Us

For any questions regarding our return and refund policy, please contact us:

Kimberly Shop
📍 Address: 4200 Siler City Glendon Rd, Bear Creek, NC 27207, USA
📧 Email: support@kimberlyshop.site
📞 Phone: +1 512 203 1702

We thank you for choosing Kimberly Shop for your bathroom lighting needs and appreciate your trust in our products and service.